About 20 people are receiving ‘PromotionNG’ training in my company.
But similar problems keep happening. Fifteen out of 20 people have this problem.
first, Brushing with Holding Shift button(Draw horizontal, vertical lines) function is not working.
Holding Shift does not function in other tools such as LineTool, circleTool, and brush resize, and so on
only Shortcuts with shift is work.
and plus, Other programs (PhotoShop) have no problem with the Holding shift key.
This phenomenon occurs randomly but is frequently observed.
This issue cannot be resolved by rebooting the Promotion NG.
And this issue is random, regardless of the PC’s reboot.
I suspect WacomTablet is the most likely cause of this problem.
They’re all using ‘Wacom Intuos Pro PTH-660’ and ‘Wacom Intuos Pro PTH-651’.
Other computer specifications are all the same.(win10. PromotionNG 7.2.5)
Only I’m using an old tablet (intuos3 PTZ-630) and it’s hard to find the Holding Shift problem.
Second, In rare cases, the brush turns into an eraser function.
Left Click becomes an eraser and I can’t draw anything. (Right click is unchanged. Eraser)
I checked the brush ‘mode’ and ‘selectionTool’, but the problem was not that.
Fortunately This issue is resolved by rebooting the PromotionNG.